At Oazis Water Delivery, our objective is to provide a seamless and satisfying shopping experience, which includes offering clear and efficient delivery and payment solutions designed to meet your requirements throughout the Middle Eastern region. Recognizing the critical importance of timely product arrival and secure transaction processes, we have compiled comprehensive details concerning how your purchases are delivered, associated charges, and the various payment methods we facilitate. We encourage you to review the following information thoroughly to ensure a smooth and successful transaction.

Shipping Options and Expected Timeframes

We provide a range of shipping alternatives to accommodate diverse preferences regarding speed and urgency. All stated delivery periods are estimates based on business days and may fluctuate due to your specific geographical location, public holidays, or unforeseen logistical challenges.

• Standard Shipping: Typically completed within 5 to 7 working days. This selection offers an economical choice, ensuring dependable delivery within approximately one week.
• Expedited Shipping: For faster receipt of your order, our expedited service aims to deliver within 2 to 3 working days. This option is subject to availability and may involve higher service charges.
• Same-Day Dispatch: Exclusively offered in select major urban centers within our service areas. Orders finalized before 11:00 AM local time are eligible for delivery by the close of the same business day.
• In-Store Pickup (Click & Collect): Where applicable, you have the flexibility to collect your order from designated partner locations or our physical retail outlets at your convenience.

Geographical Coverage for Deliveries

Our delivery services extend to most urban and suburban areas across the Middle East. However, certain remote or restricted territories might currently be beyond our service capabilities due to logistical constraints or regulatory requirements. Should your delivery address fall outside our operational zones, you will be informed during the checkout procedure. It is crucial to furnish a complete and precise shipping address, including any specific landmarks or apartment numbers, to prevent delays.

Shipping Charges

Delivery fees are determined by the chosen shipping method, the total weight of the order, and the destination.

• Standard Shipping: Complimentary for orders exceeding {{free-shipping-threshold}}. A modest charge typically ranging from {{min-standard-fee}} to {{max-standard-fee}} in local currency units applies to orders below this threshold.
• Expedited Shipping: A fixed rate commencing at {{express-fee}}, which may vary based on the distance.
• Same-Day Dispatch: A premium fee is levied, which varies by city, generally starting at {{same-day-fee}}.
• In-Store Pickup (Click & Collect): Offered free of charge where this service is available.

All prices presented are inclusive of applicable taxes. The final shipping costs will be clearly itemized before you confirm your order.

Accepted Payment Options

To ensure both convenience and security for our customers, we facilitate a variety of payment methods:

• Cash on Delivery (COD): You may pay in cash when your order is delivered. Please ensure you have the exact amount ready to facilitate a smooth transaction. COD availability is contingent on the delivery location and the size of the order.
• Credit/Debit Card Payments: We securely process transactions from most major credit and debit cards, including Visa, MasterCard, and American Express, via our encrypted payment gateway. Card information is protected with the highest security protocols, adhering to PCI DSS compliance standards.
• Online Payment Systems: Integration with reputable third-party payment services, such as digital wallets or direct bank transfers, may be accessible depending on local regulations and our partner services.

Key Information Regarding Deliveries

To guarantee the most efficient delivery experience, please take note of the following points:

• Order Confirmation: Following the placement of your order, you will receive an email or message confirming your purchase, along with an estimated delivery date and tracking information, if applicable.
• Accurate Address Details: Incomplete or erroneous addresses can lead to delays or failed deliveries. We urge you to meticulously verify your shipping particulars before finalizing your order.
• Delivery Attempts: We typically undertake up to two attempts for delivery. If the initial attempt is unsuccessful due to the recipient's absence or an incorrect address, a second attempt will be scheduled. Further actions may necessitate direct contact with customer service.
• Recipient Verification: For security and compliance, you may be requested to present identification or sign for the package upon its arrival to confirm receipt.
• Customs and Import Duties: For certain products or deliveries to remote areas, customs fees or import duties may apply. These charges are the sole responsibility of the buyer and are not incorporated into the product price or shipping fees.
• Order Changes and Cancellations: Modifications or cancellations to an order are only permissible prior to its dispatch. Kindly contact our customer service team promptly to request any such changes.

Data Protection and Security Compliance

At Oazis Water Delivery, safeguarding your personal data is paramount. We manage all customer information, including payment and delivery specifics, in strict adherence to the data protection legislation relevant to the Middle Eastern region. Your data is utilized exclusively for the purposes of order processing, facilitating delivery, preventing fraudulent activities, and enhancing our customer service. We implement robust technological and organizational security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

We do not disclose your personal information to external third parties, except for trusted logistics and payment partners who are directly involved in fulfilling your order and are bound by stringent confidentiality agreements. Your explicit consent is obtained when necessary, and you retain the right to access, rectify, or request the erasure of your data in accordance with applicable legal frameworks.

Client Assistance and Dispute Resolution

Should you encounter any concerns related to delivery schedules, product receipt, payment processing, or any other issues, our dedicated customer support team is prepared to offer assistance. Please reach out to us via the official communication channels available on our website.

We are committed to resolving any disputes fairly and promptly, in full compliance with consumer protection regulations and the highest commercial standards prevalent within the region.

This policy governing delivery and payment is effective as of 2025-11-04 and may be updated periodically to reflect changes in our services, pricing structures, or legal obligations. We advise you to regularly review this page to remain informed.