We extend a warm welcome to the digital storefront of Oazis Water Delivery. This comprehensive User Agreement delineates the regulations governing your engagement with our website, including the acquisition and dispatch of our merchandise and offerings. Your access and continued interaction with our platform signify your complete acceptance of and adherence to the stipulations detailed within this document. We urge you to review this Agreement thoroughly and confirm your understanding and compliance with every clause. This extensive document addresses various operational facets such as order submission, financial transactions, product delivery, merchandise returns, safeguarding of data, and the deployment of cookies, alongside a thorough exposition of our privacy protocols.
This contractual framework has been meticulously crafted to align with prevailing legal mandates pertinent to e-commerce activities and the safeguarding of personal data. It furnishes explicit particulars concerning delivery methodologies, stipulations for returns, and payment protocols, in addition to insights into the collection, retention, and security measures applied to your personal information. Furthermore, your continued utilization of our site implies your concurrence with our application of cookies, as elucidated in our dedicated cookie policy. Should you find any provision of this Agreement unacceptable, we respectfully request that you cease using our services without delay.
Interpretations and Foundational Provisions
Within the context of this contractual arrangement, the subsequent terms shall be understood as defined hereunder:
- "User" - Denotes any person or corporate body engaging with and utilizing our digital platform for the acquisition of goods or provisions of service.
- "Seller" - Signifies Oazis Water Delivery, encompassing its affiliated entities, workforce, and designated representatives.
- "Agreement" - Implies these stipulated Terms and Conditions, along with any supplementary stipulations and guidelines incorporated by reference.
- "Products" - Pertains to the merchandise offered for sale through our web-based portal.
- "Personal Data" - Encompasses all particulars pertaining to an identified or potentially identifiable living individual, gathered and managed by us during the delivery of our services, in adherence to relevant data protection statutes.
Your interaction with our website serves as an affirmation that you are either a minimum of eighteen (18) years old or have secured explicit permission from a parent or legal custodian to access our website and utilize its services.
Order Placement, Financial Transactions, and Dispatch
Initiating an Order:
Every order submitted through our digital platform is contingent upon our acceptance and the availability of the specific item at the moment of purchase. By proceeding with an order, you attest that all information furnished is precise and confirmable. Should any modifications or inconsistencies arise, we retain the prerogative to reach out to you using the contact particulars you have supplied, which include telephonic communication at +971 544 41 02 74 and electronic mail at info@oaziswaterdelivery.com, to resolve any ambiguities pertaining to your order prior to its subsequent processing.
Accepted Payment Modalities:
We facilitate a range of safeguarded payment options, encompassing major credit and debit cards, direct online bank transfers, and mobile payment solutions. All monetary transactions are channeled through encrypted third-party payment gateways, thereby guaranteeing the protection of your financial particulars throughout the entire transaction lifecycle. The default currency for all purchases is the prevailing local currency, and all stated prices incorporate applicable taxes where legally mandated. The finalization of payment processing is contingent upon the verification and authorization of the transaction by your banking institution or card issuer.
Shipping and Product Delivery:
We extend our shipping capabilities to both domestic and international destinations. For deliveries within the designated region, we have established collaborations with reputable postal and courier enterprises, such as Aramex, along with local postal services that enjoy widespread trust among our clientele. The base shipping charge for consignments within this territory is fixed at AED 10.00; however, this charge may be adjusted upwards depending on the dimensions, mass of the order, and the specific delivery method selected. Anticipated delivery durations typically range from three (3) to seven (7) business days for standard shipping alternatives, with provisions for expedited services at an additional premium. Upon the dispatch of your order, you will be furnished with a notification containing tracking details. Should any unforeseen delays or complications arise with your shipment, our dedicated customer service department is readily accessible to address your concerns promptly.
Packaging and Handling Protocols:
All items will be meticulously packaged to safeguard against any potential transit damage. We consistently review and refine our packaging methodologies to conform to prevailing industry benchmarks, thereby ensuring each product reaches its destination in pristine condition. Enhanced precautions are observed for fragile or delicate articles, involving supplementary protective layers. In the unfortunate event that a product arrives damaged, kindly contact our customer support team with photographic evidence within forty-eight (48) hours of receipt.
Merchandise Returns, Reimbursements, and Swaps
Our framework for product returns adheres strictly to regional consumer protection legislation. You possess the entitlement to return any purchased item within a fourteen (14) calendar day window commencing from the delivery date, should your acquisition not meet your expectations. For a return to qualify, the merchandise must be in an unworn state, retain its original packaging, and encompass all accompanying accessories, boxing, and paperwork as initially supplied.
Method for Item Return:
Should you desire to return an item, kindly connect with our dedicated support personnel via email at info@oaziswaterdelivery.com or by telephoning us at +971 544 41 02 74 to commence the return procedure. You will then be provided with comprehensive guidance concerning the return shipping arrangements. For products qualifying for complimentary returns, the associated shipping expenses will be reimbursed, contingent upon the return being accepted in accordance with the stipulations outlined within this Agreement. In instances where a product is returned for reasons other than damage or error on our part, any incurred return shipping charges will be subtracted from the total reimbursement amount.
Reimbursement Mechanism:
Subsequent to our receipt and inspection of your returned item, we will communicate our decision regarding the approval or denial of your refund. If approved, the reimbursement process will be initiated, and a credit will be automatically applied to your original payment method within a period of seven (7) to fourteen (14) business days. Kindly be advised that additional time may be required for your banking institution or card provider to fully process and display the refund on your account statement.
Product Exchanges:
If your intention is to exchange a product for an alternative item of equivalent monetary value, please specify this during the initiation of your return. Exchanges are contingent upon the availability of the desired product and confirmation from our customer service department. We maintain the discretion to approve or decline exchange requests based on the specific circumstances presented.
Exclusions and Non-Refundable Goods:
Certain categories of items, including but not limited to perishable commodities, bespoke creations, and digital products available for download, may not be eligible for return or reimbursement. Such restrictions will be clearly articulated on the respective product page and at the point of purchase. Should you have any inquiries regarding the eligibility of a product for return or refund, we advise you to consult the product description or reach out to our support team prior to finalizing your order.
Privacy Framework and Cookie Utilization
At Oazis Water Delivery, the safeguarding of your personal information holds paramount importance. We are deeply committed to managing your data responsibly and in full compliance with all relevant data protection statutes and regulations. This segment offers a comprehensive overview of how your data is gathered, employed, retained, and secured during your interactions with our online platform.
Acquisition of Personal Information:
We gather various categories of personal identifiers when you engage with our website. This may encompass your full name, contact particulars (such as email addresses and phone numbers), delivery address, payment credentials, and navigational patterns. This information is directly procured from you when you complete transactions, establish an account, or participate in promotional initiatives. We guarantee that such data is collected solely for specific purposes pertinent to the provision of our services and the enhancement of your overall user experience.
Data Application and Retention:
The personal data you furnish is utilized to streamline order fulfillment, cultivate customer relationships, disseminate periodic updates, and optimize the overall functionality of our website. Your data is stored securely on licensed servers and is subject to continually updated security protocols engineered to thwart unauthorized access, disclosure, or alteration. We maintain your data only for the duration necessary to achieve the objectives for which it was collected, unless a more extended retention period is mandated or permitted by law.
Measures for Data Security:
We deploy stringent security measures to shield your personal information. This includes the application of encryption technologies to secure data transmissions and proprietary information storage systems that conform to industry-leading standards. Access to your data is rigorously controlled and is exclusively granted to authorized personnel whose job functions necessitate such access. Regular audits and security evaluations are performed to ensure that our data protection methodologies remain efficacious and current.
User Entitlements and Authority Over Personal Information:
You are entitled to request access to the personal data we maintain concerning you. Upon submitting a request, you may seek rectifications, modifications, or the complete erasure of your data. Any such submission will be processed in strict adherence to applicable legal stipulations. Furthermore, you may request a full record of your data stored with us or seek clarification regarding the processing methodology. To exercise these entitlements, please reach out to our designated data protection officer via email at info@oaziswaterdelivery.com. Our responses to your inquiries will be provided within the legally prescribed timeframes.
Employment of Cookies:
Our website employs cookies to enhance your browsing journey, customize content, and analyze web traffic. Cookies are diminutive text files lodged on your device when you access our site. They facilitate your recognition on subsequent visits and aid us in comprehending your preferences and online activities. You retain the option to decline the use of cookies; however, this might impact certain functionalities of the website. For comprehensive details concerning our cookie practices, please consult our internal cookie policy, which is available upon request.
External Service Providers:
While we refrain from disclosing your personal data to third parties for their independent marketing endeavors, we may share information with trusted collaborators who aid in the delivery and refinement of our services. All such collaborating entities are contractually bound to uphold confidentiality and data protection obligations comparable to those articulated in this Agreement. This commitment ensures the perpetual safeguarding of your data.
Restrictions on Responsibility and Exclusions of Warranty
Oazis Water Delivery is dedicated to delivering superior products and reliable services. Nevertheless, we cannot assume accountability for any direct, indirect, punitive, or resultant losses or damages stemming from your utilization of our website or any impediment to accessing its functionalities. We explicitly renounce responsibility for any inaccuracies or oversights contained within our website's content, and while we strive to maintain the precision and currency of the information presented, we cannot guarantee its exhaustive nature or absolute accuracy at all junctures.
Unforeseeable Circumstances (Force Majeure):
We shall be absolved of liability for any non-performance or deferment in fulfilling our contractual duties under this Agreement attributed to occurrences beyond our reasonable influence, which include, but are not limited to, catastrophic natural events, governmental directives, or disruptions in communication networks. In the event of such occurrences, we pledge to exert diligent efforts to alleviate their impact and reinstate standard operations with the utmost promptness.
Amendments to the Agreement:
Oazis Water Delivery retains the authority to revise or amend this User Agreement as deemed necessary. Any substantive alterations will be disseminated via notifications on our website and will become effective immediately upon their publication. It remains your sole responsibility to regularly consult this Agreement to stay apprised of any revisions. Your continued engagement with our website subsequent to the publication of such changes signifies your unequivocal acceptance of these modifications.
Applicable Legislation and Conflict Resolution
This User Agreement will be interpreted and enforced in conformity with the prevailing legal statutes and regulatory frameworks. Should any controversy or claim emerge from or in relation to this Agreement, the involved parties commit to pursuing an amiable settlement through direct discussions. In the absence of a consensual resolution, such disagreements shall be adjudicated by a court of competent jurisdiction where the relevant legal framework is applied.
Severability Clause:
Should any clause or condition within this Agreement be determined to be void or impracticable, that specific provision will be modified to approximate as closely as feasible the original intent, while all other provisions shall maintain their full validity and enforceability.
Customer Assistance and Contact Details
For any inquiries or a need for additional elucidation pertaining to this User Agreement, our data privacy protocols, or any other organizational policies, we encourage you to promptly engage with our customer assistance department. Our team can be reached by telephone at +971 544 41 02 74, through electronic mail at info@oaziswaterdelivery.com, or by scheduling a visit to our corporate premises situated at 1 33a St - Al Qouz Ind.second - Al Quoz - Dubai - UAE. We highly appreciate your input and are dedicated to addressing any concerns you might have with efficiency and expedition.
Concluding Statements and Acknowledgment
Through your engagement with and utilization of our online platform, you formally confirm that you have thoroughly perused, comprehended, and assented to all stipulations and conditions delineated within this User Agreement. Every transaction, encompassing the procurement, dispatch, and return of merchandise, is governed by these established provisions. We strongly advise you to routinely consult this Agreement for any revisions or amendments that could influence your entitlements and duties. Your ongoing interaction with our website signifies your unequivocal and legally binding acceptance of these terms.
This Agreement enters into effect from the initial date of your interaction with our website and shall persist in validity until such time as it is unilaterally terminated by either party. Any modifications introduced to this Agreement will become operative on the date of their official posting on our website, with the timestamp 2025-10-28 denoting the most recent revision. We express our gratitude for selecting Oazis Water Delivery as your preferred online retail destination. Our aspiration is to provide you with exceptional service and to cultivate an enduring partnership founded on confidence, openness, and reciprocal esteem.