This document details the Return and Exchange Policy for Oazis Water Delivery, with an effective date of 2025-10-08. We are dedicated to offering a transparent and equitable shopping experience. This policy clarifies your entitlements and responsibilities concerning product returns, exchanges, and reimbursements, adhering to the consumer protection laws relevant to the Middle East.

1. Eligibility Criteria for Returns and Exchanges

Purchasers from Oazis Water Delivery are eligible to request a return or exchange, provided they meet the stipulated conditions below. All requests for returns or exchanges must be submitted within the specific periods defined in Section 2. For an item to qualify, it must be unworn or unused, remain in its original, unopened packaging, be undamaged, and include official proof of purchase, such as a sales invoice or receipt.

Goods must be returned in a state suitable for resale or placement back into inventory. Returns that are damaged, incomplete, or not in their original condition may be refused or subject to a re-stocking charge. A Return Merchandise Authorization (RMA) from Oazis Water Delivery's customer service department is a prerequisite for all returns to ensure correct processing.

2. Designated Periods for Returns and Exchanges

Requests for returns or exchanges must be submitted within a window of 14 calendar days, commencing from the day the product is delivered to the customer. Submissions made beyond this timeframe will generally not be honored, with the sole exception being instances where the item received is faulty or deviates significantly from its description. Reports of defective items must be made without delay, specifically within 7 calendar days of receipt, to be eligible for a return or substitute product.

In cases where an order is fulfilled through multiple deliveries, the eligibility period for returns begins on the date of the final shipment. All specified deadlines are calculated using calendar days and account for all days, including weekends and public holidays.

3. Steps to Process a Return or Exchange

1. Initiate contact with our Customer Service department through the designated communication methods listed on the Oazis Water Delivery platform to obtain a Return Merchandise Authorization (RMA) number.
2. Furnish all requisite details, including your order identification number, specifics of the item(s), the justification for the return or exchange, and any corroborating evidence like photographs if the product arrived faulty or damaged.
3. Once your RMA is approved, comprehensive return guidelines, encompassing packaging specifications and the designated return address, will be issued to you.
4. Dispatch the item(s) within 5 business days of receiving RMA approval, utilizing a shipping service that provides tracking and insurance coverage.
5. Safeguard your shipping documentation as confirmation of shipment until the return process is fully concluded.

4. Reimbursement Procedures and Timeline

Monetary refunds will only be processed subsequent to a thorough inspection of the returned merchandise, confirming its adherence to the conditions specified in Section 1. Unless an alternative arrangement is mutually agreed upon, all refunds will be disbursed using the identical payment method employed for the initial purchase.

The typical duration for processing a refund is approximately 14 business days, calculated from the date we receive the returned item. Customers should be aware that the actual reflection of funds in their account may require additional time, depending on their specific financial institution or payment service provider.

Payments originally made using a credit or debit card will see the refund applied directly back to that same card. For transactions initially settled with cash, the refund will be executed via bank transfer, necessitating the customer to supply accurate bank account information.

5. Items Not Eligible for Return or Exchange

For reasons pertaining to public health, safety standards, or legal compliance, specific product types are excluded from our return and exchange policy. These categories encompass, but are not restricted to, the following:

• Consumable goods, such as groceries, drinks, and cut flowers.
• Personal hygiene items, including beauty products, skin care, and other health-related articles, if their original protective seal has been compromised.
• Garments designed for intimate wear, bathing suits, and undergarments.
• Products that have been custom-made, personalized, or produced specifically to order.
• Prepaid gift certificates, promotional vouchers, and digital products such as software downloads or online content.

Furthermore, any merchandise that shows signs of use, has been modified, sustained damage due to user mishandling, or lacks its original labels and packaging will be disqualified from return or exchange.

6. Handling of Faulty or Erroneous Products

Should you receive an item that is either faulty or not what you ordered, you are eligible for a complete refund, a direct replacement, or an exchange, all without incurring any extra charges. It is mandatory to inform us of such discrepancies within 7 calendar days from the date of product receipt. We retain the prerogative to request visual documentation or other forms of proof to substantiate the reported defect or mistake.

Following verification, Oazis Water Delivery will organize the necessary return shipping logistics, and all expenses related to the shipment of faulty or incorrect goods back to us will be covered by our company.

7. Confidentiality and Data Security

Oazis Water Delivery is committed to safeguarding the privacy of its customers and adheres strictly to all relevant data protection legislation within the Middle East. Any personal data gathered during the return or exchange process is treated with utmost discretion and utilized exclusively for the fulfillment of the specific request.

Under no circumstances will customer data be disclosed to external parties, apart from logistics partners directly assisting with product returns or as mandated by legal obligations. We employ robust, industry-standard security protocols to shield your information from unauthorized access or inappropriate use. For a comprehensive understanding of our data management practices, please consult our dedicated Privacy Policy.

8. Return Shipping Expenses

If a return is initiated due to a customer's change of preference, an ordering mistake, or any other cause not directly attributable to Oazis Water Delivery, the customer will be liable for the expenses associated with returning the merchandise to our facility. We strongly advise utilizing a shipping method that includes tracking and insurance to safeguard against potential loss or damage during transportation.

Conversely, if the return stems from an error on our part, such as dispatching an incorrect item or a product found to be defective, Oazis Water Delivery will cover both the cost of the return shipment and any subsequent delivery of a replacement item.

9. Policy Infringement and Conflict Resolution

Any attempts to exploit this return policy, including but not limited to, the submission of ineligible items for return or the presentation of deceitful claims, may lead to the rejection of the return and potentially the revocation of customer account privileges. Oazis Water Delivery retains the authority to implement suitable actions to safeguard its commercial interests, in full observance of local legal frameworks.

Should any disagreements arise pertaining to this policy, customers are first encouraged to engage with our support team to seek an amicable settlement. If a mutually acceptable resolution cannot be achieved, the issue may then be escalated to consumer protection agencies or appropriate legal entities, as dictated by the governing jurisdiction.

10. Modifications to This Return Policy

Oazis Water Delivery maintains the prerogative to revise this Return and Exchange Policy at any juncture, without requiring prior notification. Such revisions will become effective immediately upon their publication on our official website and will be applicable to all subsequent transactions. It is incumbent upon the customer to regularly consult this policy to remain apprised of any amendments.

By proceeding with a purchase on Oazis Water Delivery, customers implicitly consent to abide by the most current iteration of this policy that is active at the time their order is placed.

Should you require further information or have any inquiries concerning our return and exchange procedures, kindly reach out to our dedicated customer service team via the contact channels made available on Oazis Water Delivery. We are committed to guaranteeing your contentment and will endeavor to provide timely assistance.